Shipping policy

SHIPPING POLICY
RevAction Marketplace
Last updated: March 19, 2026

This Shipping Policy explains the terms for preparing, shipping, and delivering orders placed on the RevAction marketplace.

1. Nature of the Marketplace
RevAction is a marketplace that allows independent sellers to sell their products directly to customers.
Products purchased on the platform are shipped by third-party sellers.
RevAction acts solely as a technological intermediary facilitating transactions between customers and sellers.

2. Delivery Zones
Sellers on RevAction may ship their products:

  • within Canada
  • to the United States
  • or internationally, depending on the seller's policies.

Available delivery zones are indicated on the product page or in the seller's information.

3. Order Processing Times
Processing time refers to the time needed for the seller to:

  • prepare the order
  • package the product
  • hand the parcel over to the carrier.

Generally, orders are processed within 1 to 3 business days.
Processing times may vary depending on:

  • the seller
  • product availability
  • the time of year (e.g., periods of high demand).

4. Delivery Times
Delivery times depend on the carrier and the destination.
Estimated delivery times:

  • Canada: 3 to 10 business days
  • United States: 5 to 12 business days
  • International: 7 to 20 business days

These times are estimates and do not constitute a guarantee of delivery.

5. Shipping Fees
Shipping fees are determined by each seller.
They may vary depending on:

  • the product's weight
  • the destination
  • the carrier used.

Shipping fees are displayed at checkout, before the order is confirmed.
Some sellers may offer:

  • free shipping
  • shipping promotions.

6. Order Tracking
When the seller provides a tracking number, it will be communicated to the customer by email or through the customer account.
Tracking depends on the carrier used by the seller.

7. Carriers
Sellers may use various carriers, including:

  • Canada Post
  • UPS
  • FedEx
  • DHL

8. Lost or Delayed Orders
If an order is:

  • delayed
  • lost
  • damaged in transit

the customer must contact the seller or RevAction support.
RevAction may help facilitate communication between the customer and the seller, but responsibility for shipping lies with the seller.

9. Customs Duties and Taxes
For international orders, customs duties or import taxes may apply.
These fees are:

  • determined by customs authorities
  • the responsibility of the customer.

RevAction is not responsible for these fees.

10. Delivery Address
The customer is responsible for providing a correct and complete delivery address.
RevAction and its sellers cannot be held liable for delays or losses caused by an incorrect address.

11. Undelivered Orders
If a parcel is returned to the seller due to:

  • an incorrect address
  • refusal of delivery
  • prolonged absence

the seller may:

  • charge a re-shipping fee
  • or issue a partial refund.

12. Contact
For any questions regarding shipping:
RevAction Inc.
336 Horseshoe Cres
Ottawa, ON K2S 0B6
Canada
Email: Revactioncanada@gmail.com