Refund policy

RETURN AND REFUND POLICY
RevAction Marketplace
Last updated: March 19, 2026

At RevAction, we want to offer a positive shopping experience to all our customers.
This Return and Refund Policy explains the conditions under which products purchased on the RevAction marketplace may be returned or refunded.

1. Nature of the Marketplace
RevAction is a marketplace that allows independent sellers to offer their products to customers.
Products are sold directly by third-party sellers.
As a result:

  • sellers are responsible for the products sold
  • sellers manage shipping
  • sellers handle returns and refunds.

RevAction acts as a technological intermediary between the customer and the seller.

2. Return Period
Unless otherwise specified by the seller, products may be returned within 14 days of receiving the order.
To be eligible for a return:

  • the product must be unused
  • the product must be in its original condition
  • the product must be in its original packaging.

Some sellers may offer a longer return period.

3. Non-Returnable Products
Certain products cannot be returned, including:

  • customized products
  • perishable products
  • products opened for hygiene reasons
  • gift cards
  • clearance or final sale items.

The product page may indicate if an item is non-refundable.

4. Return Procedure
To request a return, the customer must:

  1. contact the seller through the platform or RevAction customer service
  2. provide the order number
  3. explain the reason for the return.

The seller will then provide:

  • return instructions
  • the shipping address.

5. Return Costs
Return costs may vary by seller.
Generally:

  • if the product is defective or incorrect, the seller covers the return costs
  • if the customer changes their mind, return costs may be the customer's responsibility.

6. Damaged or Incorrect Products
If you receive a product that is:

  • damaged
  • defective
  • incorrect

you must contact the seller within 48 hours of receipt.
The seller may offer:

  • a replacement
  • a refund
  • a credit.

7. Refunds
Once the product has been returned and inspected, the seller will inform the customer of the refund decision.
If the refund is approved:

  • it will be issued via the original payment method
  • processing may take 5 to 10 business days.

Payments are processed through providers such as:

  • PayPal

8. Partial Refunds
In certain cases, a partial refund may be granted if:

  • the product has been used
  • the item is returned incomplete
  • the original packaging is missing
  • the product is damaged by the customer.

9. Disputes Between Customer and Seller
If a dispute arises between a customer and a seller, RevAction may step in to help facilitate a resolution.
However, RevAction is not legally responsible for transactions between customers and sellers.

10. Order Cancellation
Orders can only be canceled if they have not yet been shipped.
Once the order has shipped, the customer must follow the return procedure.

11. Contact Address
For any questions regarding returns or refunds:
RevAction Inc.
336 Horseshoe Cres
Ottawa, ON K2S 0B6
Canada
Email: Revactioncanada@gmail.com